At Lucky55, your personal privacy is our highest priority. This Privacy Policy clearly outlines what information we collect, why we collect it, and how we keep it safe.
The Core Pillars of lucky55's Data Protection Framework
All your personal information and financial transactions are protected with 256-bit SSL encryption, keeping your data completely secure from hackers and third parties.
Lucky55 never sells your personal data to third parties. Sharing information with advertisers or data brokers goes against our policy.
You can request to view, correct, or delete your data at any time. You have full control over your personal information.
Lucky55 only collects information that is strictly necessary to provide our services. We do not request unnecessary personal data.
Our Privacy Policy has been developed in compliance with GDPR (European Data Protection Regulations) and international data protection standards.
For any privacy-related questions or concerns, our dedicated team is available around the clock to assist you.
Important: This Privacy Policy applies to all services on the Lucky55 platform — including the website, mobile app, and any associated services. By using Lucky55, you agree to this policy.
Lucky55 is one of Bangladesh's most trusted online betting and casino platforms. We believe privacy is a fundamental right, and this Privacy Policy reflects that commitment.
When you use our services, you naturally share certain information with us. Our goal is to ensure you are fully informed about how that information is handled. Lucky55's Privacy Policy is transparent, straightforward, and user-friendly.
This policy should be read alongside lucky55's Terms & Conditionsshould be read together. Both documents together form our complete legal framework.
Lucky55 collects two types of information from you — data you provide directly and data collected automatically.
| Data Type | Details | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | KYC verification, age confirmation |
| Contact Information | Email, phone number, address | Account management, communications |
| Financial Information | Mobile Pay/Nagad number, bank details | Payment Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Game history, bet records, login timestamps | Service improvement, responsible gaming |
| Cookies Data | Session data, preference settings | User Experience Improvement |
Lucky55 collects information through the following methods:
When you create a Lucky55 account, we collect the necessary details directly from you — including your name, email, phone number, and date of birth.
To verify your identity, you may submit a copy of your National ID or passport along with proof of address. This information is used solely for verification purposes.
While you use the platform, your IP address, device information, and browsing patterns are automatically recorded to help ensure security.
Every deposit, withdrawal, and bet is automatically recorded. This information is used for financial security and dispute resolution.
When you contact our support team, the conversation may be stored to help us improve our service quality.
Lucky55 uses your information only for specific, legitimate purposes. We never misuse your data. Key use cases include:
Marketing Communications: With your consent, lucky55 may send you emails or SMS about new promotions and offers. You can withdraw this consent at any time.
Lucky55 never sells your personal data. However, information may be shared in the following limited circumstances:
Guarantee: All parties we share data with are contractually bound to uphold our privacy standards. No data is shared with third parties for advertising purposes.
Lucky55 uses cookies and similar tracking technologies on its website and app. Types of cookies used:
You can disable non-essential cookies through your browser settings. However, turning off essential cookies may cause some features to not work properly.
Lucky55 does not retain your data longer than necessary. Retention periods by data type:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Obligation |
| Financial Transactions | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | AML Regulations |
| Gaming History | 3 Years | Responsible Gaming Monitoring |
| Cookies Data | Until session ends / maximum 1 year | User Experience |
| Support Conversations | 2 Years | Service Quality Review |
Once the retention period expires, your data is securely deleted or anonymized.
As a lucky55 member, you have full control over your data. You may exercise the following rights:
To exercise these rights, email us at support@lucky55.cash. We will respond within 30 business days. Note that in some cases, legal obligations may prevent us from deleting certain data.
Lucky55's services are strictly for adults. We do not knowingly collect any information from individuals under the age of 18.
If we receive evidence that a minor has registered on Lucky55, the account will be immediately closed and all collected data will be deleted.
If you believe a minor is using Lucky55, please contact support@lucky55.cash immediately.
Lucky55 uses industry-leading security technology to protect your information:
In the Event of a Data Breach: If a security breach occurs that may affect your data, Lucky55 will notify you by email within 72 hours and take prompt action to resolve the issue.
Lucky55 may update this Privacy Policy from time to time. When changes are made, we will:
Continuing to use lucky55 after any changes are made will be considered your acceptance of the updated policy. We recommend checking this page regularly.
For any privacy-related questions, requests, or complaints, please get in touch with us:
We typically respond within 24–48 hours. For urgent privacy matters, email us with the subject line "Privacy Request" for priority handling.